Refund policy
- ORDERS CAN ONLY BE CANCELLED WITHIN 24 HOURS OF PLACING YOUR ORDER.
- Returns must be initiated within 14 DAYS of the original order's arrival date. Please email info@insensitivitee.com the following:
- 1. Your order number.
- 2. The item(s) you wish to return and the reason.
- We do not issue refunds on orders that have completed payment and shipped.
- If we have made a mistake, please email info@insensitivitee.com. We will require a picture of the mistake and an explanation of the error in order to proceed with fixing it.
- Merchandise must be in unused condition.
- Refunds are provided in the form of store credit. Please note: Based on the condition of the item(s) in question, we reserve the right to deny the return. (i.e. smoke smell, burn marks, pet hair, etc..)
- Customers are responsible for return shipping costs.
- Return Tracking Number is REQUIRED in order to process refunds/exchanges. At this time, we are unable to process direct exchanges. Exchanges are treated like returns. The customer will be provided store credit which will allow you to order the desired size or a different item. (Email info@insensitivitee.com)
- Please note that original shipping costs are non-refundable.
- Please contact customer service at info@insensitivitee.com directly for Sezzle and Afterpay returns.